Terms and conditions

What we offer

ZATEU provides digital services including website design and development, maintenance and support, search visibility and advertising management, and other marketing or automation work expressly described in a quotation. We do not sell physical merchandise or ship products.

Our advertising-management charges are service fees. Advertising spend is separate: the customer purchases and pays Meta, Google or another platform directly using their own billing details and payment method. We do not receive that advertising spend as part of the campaign budget.

A first-year domain, business email, Google profile or any other component is included only where the accepted proposal says so. The quotation must distinguish included services, exclusions, initial charges and recurring charges.

How to engage our services

First, contact us to explain what you need. We prepare a quotation setting out services, deliverables, prices, validity, dates or milestones and conditions. You can ask questions before deciding. The customer portal allows proposals to be viewed; available payment methods and instructions are provided for each transaction.

Engaging our services requires reviewing the proposal and specific conditions, providing billing details and expressly accepting the agreement through the channel specified for that proposal. Gateway payments take place through the provider’s hosted form. Before any recurring charge, its amount, frequency and date must be disclosed and the necessary authorisation obtained. Reading these terms or accepting the privacy notice does not replace acceptance of the agreement or authorise charges.

Confirmation of the agreement must identify the proposal and accepted conditions. Services or charges outside that agreement will not be added without authorisation. Development, revision and delivery schedules will be those in the quotation, taking account of the customer’s provision of necessary materials and access.

Prices, taxes and discounts

Prices are in Mexican pesos and include VAT unless another currency is clearly identified. The proposal and pre-payment step must display the total and distinguish the initial charge, each service’s monthly fee and any domain renewal. Taxes are itemised on the receipt as applicable.

An installation or initial-development discount does not reduce monthly fees unless the proposal expressly says so. Where several recurring services are purchased, each retains its description, price and conditions even if a combined total is presented.

Rules for recurring charges, the 3% annual adjustment and annual domain renewal are explained in the recurring-payments policy. They will not apply to a transaction or service that has not expressly included and accepted them.

Materials, access and outcomes

The customer must provide accurate information, materials they are entitled to use and necessary access through agreed means. Revisions and additional work outside the scope will be quoted before execution. Schedule changes resulting from missing materials or scope changes will be communicated; the passage of time alone does not imply a price increase.

Campaign performance, search visibility, sales and account approval also depend on external factors and platforms. We do not promise a guaranteed number of sales, a particular search ranking or third-party approval. This explanation does not exclude our obligation to perform agreed work or any liability for non-performance.

Website files and domain

The customer may request the website files to which they are entitled and transfer of their domain. ZATEU coordinates these steps manually, checks ownership and communicates the steps and delivery status. Maintaining a future subscription is not required to request departure.

Third-party components are delivered or transferred according to their licences. External services, other people’s credentials and non-transferable licences do not automatically transfer to the customer. Registrar locks, authorisation requirements and timeframes may affect domain transfer. We will explain specific restrictions and will not use them to impose an unaccepted renewal.

Cancellations, enquiries and rights

You can submit requests or complaints through the contact channels displayed on this page. The cancellation, returns and refunds policy explains how to end services, review charges and arrange file or domain delivery. We will address your request and communicate its status and outcome in writing.

Personal information is handled under the privacy notice. These terms are published in Spanish and English with the same scope. They are interpreted under applicable Mexican law without preventing access to competent authorities or waiving consumer rights. Updating the website does not retroactively change an existing agreement.